Return & Refund Policy

Return & Refund Policy

Last updated: 2025

This Return & Refund Policy applies to all purchases made on zavira-us.com.

1. Contact Information

Website: zavira-us.com
Email: info@zavira-us.com

2. Order Processing & Delivery

  • Processing time: 48–72 hours.

  • Shipping: All orders are shipped with a tracking number.

  • Delivery time (US): 8–10 business days on average.

Delivery delays may occur due to customs, weather conditions, holiday periods, or carrier-related issues. Zavira US cannot be held responsible for delays beyond our control.

3. Return Window

Customers have 30 days from the date of delivery to request a return.

To be eligible for a return:

  • The item must be unused and in the same condition that you received it.

  • It must be in its original packaging.

  • A proof of purchase (order number or confirmation email) is required.

Certain items cannot be returned, including:

  • Final sale items,

  • Hygiene-related products,

  • Items explicitly marked as non-returnable on the product page.

4. Return Process

To initiate a return:

  1. Contact us at info@zavira-us.com with your order number and reason for return.

  2. Our team will provide return instructions and the return address if needed.

  3. Once we receive and inspect your item, we will notify you of the approval or rejection of your refund.

Return shipping costs are the responsibility of the customer unless the item arrived damaged or defective.

5. Refunds

If your return is approved:

  • A refund will be issued to your original method of payment.

  • Refunds may take 5–10 business days to appear, depending on your bank or payment provider.

We do not offer refunds for:

  • Items returned in poor condition (used, damaged, missing parts),

  • Returns requested after the 30‑day window,

  • Shipping fees (except in cases of damaged or incorrect items).

6. Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect:

  • Contact us within 48 hours of delivery at info@zavira-us.com.

  • Provide photos or videos showing the issue.

We will:

  • Send a replacement free of charge, or

  • Issue a full refund.

No additional fees will apply in this case.

7. Lost or Missing Orders

If the tracking number shows that your order was delivered but you did not receive it, please contact us immediately.

We may request:

  • A claim filed with the carrier, or

  • A signed declaration of non-receipt.

Once verified, a replacement or refund will be issued.

8. Exchanges

We currently do not offer direct exchanges. If you need a different size, color, or product, please return your item for a refund and place a new order.

9. Cancellations

Orders can only be cancelled before they are processed. After processing (usually within 48–72 hours), cancellations are no longer possible.

If you need to request a cancellation, contact us as soon as possible at info@zavira-us.com.

10. Contact Us

For any questions about our Return & Refund Policy, please contact us:

📧 info@zavira-us.com